A Client Is #2 In Car Sales Competing w/20 Men

[Glenn]

Thanks Glenn,

I don't know if I'm doing anything spectacular. I was #2 out of 20 ____ car
salesman in March. #3 in April.

I am using the NLP questions you gave me when I'm talking with my
customers. I pretty much talk to anyone. I'm very conversational with
them. We have a meet and greet script that we use, but I usually mix in
conversational stuff in between the script.

So instead of asking them all the
questions in our meet and greet script line by line, I'll ask a couple of lines,
throw in some conversation, ask more lines from the script, throw in some
more conversation and so on. I think it also helps that I speak Spanish so I
can take Spanish speaking customers that some of my co-workers can't
take. The very first line in our script is "welcome. I'm Stacy and you are?"


As I'm conversing with them, I'll ask them about their work, family, where
they live, etc. However, when I'm asking them about their life, I'll ask
"What do you enjoy most about your job?" or "What do you like most about
____?" or "What do you enjoy most about living in _________?" That usually
helps to break the ice significantly.

I love these secret NLP questions. Also, I stay with each of my customers
through the whole buying process and talk with them about their lives.

Our dealership has a service department and a parts department. We have a
vehicle exchange program. We have a couple of guys stand outside the
service drive and when the customer drives up, they pitch the customers on
exchanging their old _____ for a new ______.

Sometimes, they won't pitch them as they get out of their car, but wait a
while until a large crowd is in the customer service lounge and then they
make a general announcement to everyone. Some people are interested,
but most people aren't.

I just need to get in front of more people. I'd like to prove to everyone that I
can have a Monday through Friday schedule in the car business and still
outsell everyone else.

That would be awesome! I don't know if your "Pay It Forward" product would
help me also. Anyway, I would love to hear what feedback you have for
me. I'm not sure if this is enough information for you. If not, let me know.

Thanks,
Stacy