How Artificial Intelligence Is Invisibly F*&%+#@ Us
 

How Artificial Intelligence Is Invisibly F*&%+#@ Us

Thanks Dien,

I Just Came Across 5 Ways AI is being used to SCREEN and Sift Our Phone Calls to Fortune 500 Companies.

ONE STRATEGY STANDS OUT.

AI is being used to Put R*ICH - BIG SPENDING Clients Ahead of The Rest
of us when we Call...

Local Gas and Electric

Cable & Internet Provider

Amazon

Are the Ones I am ALREADY having Trouble with.

HOW DOES THE AI System Choose WHO GOES To The FRONT of The LINE? AND The QUALITY of The Person You Talk to?

ZIP CODE
The Amount You SPEND with that company.

I Live way out in the Boondocks in Northern Maryland. I am a Prime member. But do not Spend much per month.

And This "CONSUMER REPORT" ARTICLE Explains a LOT.

FOR EXAMPLE:

TOOK Me 5 Phone Calls
to Get The "Amazon Fire Tablet" I ordered.

Lady in Jamaica
Guy in South Africa
Guy in Jamaica - (Who LOST my Tablet!)
Lady in TX
Who Sent me BACK to the Guy in S. Africa to P*AY.
And
I ended up with TWO Tablets.
So I Gifted my Webmaster with one.

It Seems
that the
ARTIFICIAL INTELLIGENCE
Puts
A Few VIP's at the FRONT of The Line.

ONLY
THE
FOLKS
Who Live in a SPIFFY Zip Code
And SPEND MOOLAH Like a Drunken SAILOR - Get to Talk to an Amazon Employee who LIVES in The USA - Right Away.

(EDITORS NOTE - At least this is MY Experience.)

A FREAKING ZOO of Incompetent
Untrained people!

NOW I KNOW WHY it -- Takes me a slew of calls to Get my Electric Bill Fixed.

My Electric Bill, Cable and Internet Phone CHAT Methods Have Changed.

I Start out with a THREAT.

I say, "Have you heard of The Squeaky Wheel? I am Your Worst Nightmare.
I will C*ost you guys THOUSANDS in Labor - cuz I will call and call and call until
you fix this Screw up. So let me talk to your MANAGER. Or someone who has the POWER to HELP."

Thanks,
Glenn

Robots suck...
 

Hi Glenn,

I HATE that... Going through the rigamarole of customer service...

I've had the experience where I called up, and they said, you should talk to a different department. They put me through to the other department, who... told me I should be speaking to the first department (the one I was talking to in the first place)!

So... they put me back through to the first department. Who then fixed my problem...

Sheesh! Why couldn't they have fixed it the first time I was speaking with them? Much time was wasted as I waited on hold, etc.

Modern customer service - from any big company - really sucks.

This is one area where smaller businesses could have an advantage, if they provide real customer service, talking to a real human being (not a kind of voice robot)... Yeah, I'd pay extra for that (and am happy to do so)...

I want some respect as a human being, please...!

Thanks Glenn... you got that rant out of me... :)

Anyone else relate?

Best wishes,

Dien