Can anyone help please?
 

Can anyone help please?

My computer is stuck in 'safe mode'.

I have used 'scan disk' and it found errors on C: Drive. These errors have now been fixed, but when I restarted, it was still in the safe mode.

This problem occured when I booted up, but instead of my computer booting up, it acted as if it was shutting down. My screen dispalyed a 'Your Computer Is Now Safe To Turn Off' message.

It was in safe mode when I rebooted it because it didn't load properly.

I would very much appreciate any suggestions to correct this problem.

Regards,
Sue.

Re: Can anyone help please?
 

Yuck.

You aren't going to enjoy the 'fix' for this. You've had some sort of major hit to Windows.

Open it up in safe mode and reinstall Windows. If it STILL does this, then you have to reinstall Windows to a new directory. This will, however, lose track of where your programs are (they're still there, but Windows can't find the pointers.)

Run the reinstall first and if you have problems, check back here and tell us about them. I'll try to keep an eye on this place and give you what help I can.

The very same problem
 

.......and guess what? It turned out my cpu fan had fallen off the cpu! Go figure.

Pop the case and have a look, that could be it.

Jeff

Re: Can anyone help please?
 

The first thing I would do is to try booting up using a start-up disk and see what happens. You may or may not be able to do this, it will depend on how your pc is configured. Follow this link for some tech forums.

Scott S.


Tech Forums

Re: Can anyone help please?
 

Hello Mel

Thank you for responding to my problem.

I tried reinstalling windows 98 and I cannot. It brings up an error message stating that Set up cannot create files on the start up drive and cannot set up windows 98. Apparently because it says there are too many files in the root directory of start up disk or start up disk remapped.

Any further suggestions would be great.

Regards,

Sue.

Re: Can anyone help please?
 

Hi Scott

Thanks for your reply.

I used the start up disk and it stated that there are errors in the config.sys file line 37 and also the keyb.com file is either missing or corrupted.

Thought I would let you know.

Regards,
Susan.

The first thing I would do is to try booting
> up using a start-up disk and see what
> happens. You may or may not be able to do
> this, it will depend on how your pc is
> configured. Follow this link for some tech
> forums.

> Scott S.

Re: Can anyone help please?
 

Sue -

> I tried reinstalling windows 98 and I
> cannot. It brings up an error message
> stating that Set up cannot create files on
> the start up drive and cannot set up windows
> 98. Apparently because it says there are too
> many files in the root directory of start up
> disk or start up disk remapped.

Mel is exactly right. The only way to fix this is to do as Mel suggested. (You might get lucky and discover what Jeff did but it's unlikely.) If your system says you have too many files in the root directory a couple of things could be going on.

1. The root directory (C:) allows only 512 entries. (I think that's still the limit in Win 98 since Win 98 actually boots DOS first.) Entries are files or subdirectories. So you could actually have too many files or subdirectories. To check this out, go ahead and boot in Safe mode. Open up an MS-DOS prompt window. At the
C:WINDOWS> prompt, type CD and press enter. This will take you to the root directory. Type DIR and press enter. At the end of the list it will tell you how many entries are in your root directory. If it's 512, you need to do some clean up work. Then you can proceed with Mel's suggestions. Otherwise, you'll have to proceed with step 2 here.

2. More likely is that there are bogus entries because of problems with the hard drive. I don't mean the hard drive per se although that can happen. What happens is that sometimes the directory structure gets hosed. That can be caused by a loss of power, software lock ups, you name it. The way to fix this is run a diagnostic utility like Scandisk or Norton Utilities. You should be able run Scandisk from Safe mode. Double click on the "My Computer" icon. Right click on the C: drive icon. Click on the Tools tab and run Scandisk.

If none of this works you're going to have to get professional computer help unless you know someone.

Rick Smith, "The Net Guerrilla"


The Guerrilla Product Developers Forum

Ergh. Serious disk t rouble
 

If you can boot to DOS, rename the CONFIG.SYS file (this sounds like directory file problems. keyb.com is a keyboard file. )

Run the SCANDISK and see if you can get things back, particularly after reinstalling Windows.

***IF YOU CAN'T GET THINGS TO CHANGE*** take it to a repair shop and say you think your hard drive is dying and you need it fixed. It very well may be hardware (it's beginning to sound like it) and you will want your data backed up and restored.