I have been involved in the IT industry for about 10 years. I have worked for small to mid-sized companies (50 to 1500 employees) as their hardware/network support technician and as the Systems Administrator.

My last couple of employers sold out their databases/business to the local competition and closed the doors. I have just relocated to Delaware and am considering opening up my own pc repair, systems support and remote backup service company.

After opening up the “yellow” pages I discovered about 30 current businesses doing roughly the same thing. Nobody is doing any kind of “good” marketing that I can discover.

My questions to the board are:

1. Have any of you or are you currently using a local pc technical service?
2. What are the main issues you've had with your local service?
3. What would you like to have seen offered or changed about the way they did business with you?

Thank you, I appreciate any/all answers to my questions.

Jeff