I have just relocated to Delaware and am considering opening up my own pc repair, systems support and remote backup service company.

After opening up the “yellow” pages I discovered about 30 current businesses doing roughly the same thing. Nobody is doing any kind of “good” marketing that I can discover.

My questions to the board are:

1. Have any of you or are you currently using a local pc technical service?
2. What are the main issues you've had with your local service?
3. What would you like to have seen offered or changed about the way they did business with you?


Jeff:

First, we (the majority of visitors - everyone who visists this board and who does not live in Delaware) are not your target market. So asking us what we specifically like or don't like about your type of service doesn't really help you with your market.

Anyway. Here goes, generally, for what it's worth...

1. Have you or are you currently using a technical service?

Currently, No. In the past... to ad more ram and a bigger HD. And once (only once and never again) to fix a monitor.

2. What are the "issues" with them?

Same as in every other "service" area... money comes first, pleasing the customer second.

3. What would I have liked to have seen offered or changed about the way they do business?

Free quotes to do the job, on site quoting, fixed price to do the job and not an open ended check approach, longer guarantees, return calls, a customer first approach, honesty and not to do unasked for work and expect payment, and so on.

In short, whatever applies to video repairs, TV repairs and other appliance repairs, because all of these repair men give off the same image and do the same sorts of things. Only the appliance varies.

Hope that helps somewhat as far as general things go.

Michael Ross