Hi:

We have a fellow here locally who is tremendously busy.

He makes house calls (there is another fellow does the same thing - he is part of a franchise, but he is not very busy)...he is quite unique in this area by way of his house call service and his pricing structure.

He gives you the first half hour...in this time he assesses the problem...if he can't fix it there is no charge....if he can the half hour is incorporated into the price.

Local shops are charging $45 - $65 per hour depending on the shop. This fellow is charging $40 and he guarantees all his work.

Shop time wait is three plus days right now...he gets to you within 2 days, and if it is mission critical he will facilitate you into the same day. One draw back is that he works as late as 11pm....mind you he is making an excellent buck doing it.

With regard to remote backup...I was in this business back in 1995...it was a bit premature for the market (especially here in conservative Canada) and I eventually closed it down because it was like pulling teeth to get the business...no one wanted it until it was too late.

I don't know what software you are planning on using for the remote backup service, but the software I was running was called Teleback. The address for this software is: http://www.websoftware.com

Hope this helps...but it is just my two cents thrown in.

Cornell