I am beginning to believe that people are turning off the mass marketing message and moving into the one-on-one message.

I know I'd rather talk IN PERSON to knowledgeable sales person about a new computer than than call an 800 number half way across the country.

I WANT to build a personal relationship with a sales person prior to parting with my money. And I am beginning to think others are wanting the same thing.

In January I shelled out almost $900 for a new super duper faster than the warp 9 computer system. About two weeks after the purchase it started freezing on me either at bootup or while I was working on something.

Unfortunately, I was under deadline and couldn't take it in until last week.

The guy that sold it to me is also the technician and he immediately identified the probable cause. Unfortunately, even though he was right, I had to wait a week to get the machine back (parts backorder).

Then today, he calls to make sure the computer is working without any more problems... It is and we talked about 20 minutes about everything under the sun.

THAT is the kind of sales person I want to deal with. Someone that not only understands my WANT for a fast machine, but also someone that understands my WANT for good service and an ear to bend about the BS that is happening around town.

You aren't going to get that calling 800-GimmeUrMoney.

Now, on the the other responses...