Rick -
I agree with you that Bob Bly is truly great.
Most memorable for me is Bly's "formula" for a Unique Selling Proposition, which he also calls "the reason for being."
Here's the USP formula: "My product is the only one that ___________ (does what) for whom (what audience) by __________ (how does it deliver the benefit).
Just fill in the blanks and Voila! Your USP appears.
Robert Campbell
PS: Rick, does the line below look familiar? (grin)
Read what Robert G. Allen said about my real estate book!