Garth & Bigmack,

Thanks for the link! Not only is the article interesting but I found some eye-opening info in a couple of the archive links on the right side (haven't read the others yet).

The one for June is particularly intriguing. It's about carrying customer service just a tad too far, the reasons why it backfires, and an intriguing question for the owner of the business. Lots of folks do this without realizing it.

Sandi Bowman