Sandi Knows what he is talking about, Flow charts were use by Joseph E. Cossman to expain lot of his course. They work for bottlenecks and other things.

You should have detaiil plans for all the jobs that people do in binders. This is in EMyth the book that some think I did not read. Every one in business should read it once or twice a year or even every month. He even wrote a book about contracts and doctors. Did you even go to a doctor and have to wait and wait. Yes I know you have. He had a great plan for them. But how many doctors would do it? They are part of the emyth problem.