Hi Boyd!

Here is something I do, as well, following a less than stellar experience.

With a warm smile and the same friendly attitude I enter the restaurant with, I voice my concern to the manager. Normally, the outcome of our conversation is favorable if I carefully preface my comments with a positive, understanding stance. Something like, "My (significant other) and I decided to celebrate here because of the exemplary service we have received in the past. Unfortunately, tonight's service was below standard due to (X, Y, Z). I thought perhaps you would like to know so you can address this in your next training session, since I know your goal is to retain customers and MY goal is to continue experiencing delicious meals here."

I can not tell you how many times my bill has been taken from me and "zeroed" out. Depending whether the service challenges were based on the server or not, the server MAY still get a full tip.

Hope this helps for your future dining engagements, Boyd! And great to "See" you again!

With Purpose and Passion,

JULIE


Dare to Discover Your Passion, Decide to Live Your Destiny!