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> Hi Boyd!

> Here is something I do, as well, following a
> less than stellar experience.

> With a warm smile and the same friendly
> attitude I enter the restaurant with, I
> voice my concern to the manager. Normally,
> the outcome of our conversation is favorable
> if I carefully preface my comments with a
> positive, understanding stance. Something
> like, "My (significant other) and I
> decided to celebrate here because of the
> exemplary service we have received in the
> past. Unfortunately, tonight's service was
> below standard due to (X, Y, Z). I thought
> perhaps you would like to know so you can
> address this in your next training session,
> since I know your goal is to retain
> customers and MY goal is to continue
> experiencing delicious meals here."

> I can not tell you how many times my bill
> has been taken from me and
> "zeroed" out. Depending whether
> the service challenges were based on the
> server or not, the server MAY still get a
> full tip.

> Hope this helps for your future dining
> engagements, Boyd! And great to
> "See" you again!

> With Purpose and Passion,

> JULIE