Sorry to hear about this, Gordon
As someone else said, issues like these seem to be becoming more frequent.
Frankly, I don't understand why anyone would want to recycle serial numbers (which ideally should be unique to each product)
Some of these large corporations see customers as a necessary burden to be handled with bots and mindless scripts - while the execs focus on the "big picture"
(By the way, I saw the HP logo in the credits while watching Kung-Fu Panda again yesterday and I remembered this incident.)
Hope this issue gets resolved soon. Please keep your head up regardless
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