Your so right, Jim. I love to hear more of what you think. You got it right.
Michael Gerber has many things on his site to help with this. Yes, you have to put everything in writing which is a job in it self. I policy book is recommended.
And for all business their is a great old book that everyone should have and it is a money marker for the business man or women. It is my favorite business book: Elmer Wheeler's "Tested Sentences" You can get a free chapter at:
http://www.joetrevison.com/downloads...eschapter1.pdf
Then if you want more chapter go to
http://www.Joetrevison.com/shop
You will love the book like I do.
I got this idea from that book. It is Elmer Wheeler "show it with flowers" principle.
