Hi,

Here are some few steps you can follow...

1. Email them your receipt and wait for 2 days.
Sometimes there's a bit delay in response due to
some genuine problems of the seller like some of them
check their email once within 48 hours or so.

2. If this does not get you any reply, what you can
do is move to whois.sc/xxx.com and type their
domain name at xxx.com

This will give you their address, phone number, fax number
or any other personal information through which you can
get back to the owner. Call them up, email them if there's
some different email address out there, fax them or just
mail them a letter.

3. If still no response, seems the company you purchased
from is a scam probably.

Ask about the company on some other big forums
whether someone has any experience with them.

Or you can just try out by typing the company name
in Google or company name + reviews. This should
give you some good or bad reviews about the company
from review sites or some other sites who has some
experience with them.

4. Still no response, move on to the paypal ticket
system and send them the order number and receipt
and inform paypal that you still haven't received the
product you purchased. Tell them to inform the owner
to send product instantly or either meet the refund request.

I am sure paypal will do something to get you justice.

Hope this helps.

Your Friend,
Murtuza Abbas.