did you ever read the booklet on customer service that you asked for and I sent you?...(I never heard back from you)...This booklet is the result of 60+ years of combined customer service experience by both my wife and myself...I believe it contains a lot of very useful information...Perhaps you don't agree?...Please extend me the courtesy of replying...My "real" e-mail address is above...Thanks!....Rooster

Take a look at this glaring example of bad
> customer service at a local restaurant in
> AZ.
> Great story.

> Link below.

> Best Wishes,
> Jim Erskine
> Homeway Press