View Single Post
  #1  
Old September 11, 2003, 06:49 PM
Boyd Stone
 
Posts: n/a
Default Taking web orders via phone instead of via shopping cart?

Hi,

Today I read one of Gary's letters and it he said we should accept telephone orders only. The reasoning was that prospects are more willing to give credit card information over the phone than enter it into a "shopping cart" online.

Personnally it's just the opposite with me. I detest talking to someone (who usually these days has a heavy accent) saying my name is:

"Boyd Stone"

"Wade Sonn?" they usually reply, or something close to this.

"No, first name Boyd, that's B - O - Y - D, Stone S - T - O - N - E."

"V - O - I - D, S - T - O - N - E?"

"Er, No," I say, "B as in 'Boy,' O as in 'Oscar'" ... etc., etc. Then I'm dreading getting to our street address, which is on Drover Circle. "Grover Circle?" they say. "No --sigh--, D as in 'doggystyle,'" ... [I get less Christianlike the more irritated I get] etc., etc.

Given the above I love typing all this stuff into a web form. I know how to check the security of the order page and I always check to make sure I'm still at amazon.com or wherever before I hit 'Submit.'

But that's just me. Would most prospects rather place a phone order than an online one? Is there any data about this?

Thanks in advance for all replies!!

Best,

- Void Sonn I mean Boyd Stone