Quote:
Originally Posted by Glenn
How Artificial Intelligence Is Invisibly F*&%+#@ Us
Thanks Dien,
I Just Came Across 5 Ways AI is being used to SCREEN and Sift Our Phone Calls to Fortune 500 Companies.
ONE STRATEGY STANDS OUT.
AI is being used to Put R*ICH - BIG SPENDING Clients Ahead of The Rest
of us when we Call...
Local Gas and Electric
Cable & Internet Provider
Amazon
Are the Ones I am ALREADY having Trouble with.
HOW DOES THE AI System Choose WHO GOES To The FRONT of The LINE? AND The QUALITY of The Person You Talk to?
ZIP CODE
The Amount You SPEND with that company.
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Hi Glenn,
I HATE that... Going through the rigamarole of customer service...
I've had the experience where I called up, and they said, you should talk to a different department. They put me through to the other department, who... told me I should be speaking to the first department (the one I was talking to in the first place)!
So... they put me back through to the first department. Who then fixed my problem...
Sheesh! Why couldn't they have fixed it the first time I was speaking with them? Much time was wasted as I waited on hold, etc.
Modern customer service - from any big company - really sucks.
This is one area where smaller businesses could have an advantage, if they provide real customer service, talking to a real human being (not a kind of voice robot)... Yeah, I'd pay extra for that (and am happy to do so)...
I want some respect as a human being, please...!
Thanks Glenn... you got that rant out of me...
Anyone else relate?
Best wishes,
Dien