Sandi Bowman
January 4, 2007, 04:54 PM
Garth & Bigmack,
Thanks for the link! Not only is the article interesting but I found some eye-opening info in a couple of the archive links on the right side (haven't read the others yet).
The one for June is particularly intriguing. It's about carrying customer service just a tad too far, the reasons why it backfires, and an intriguing question for the owner of the business. Lots of folks do this without realizing it.
Sandi Bowman
Thanks for the link! Not only is the article interesting but I found some eye-opening info in a couple of the archive links on the right side (haven't read the others yet).
The one for June is particularly intriguing. It's about carrying customer service just a tad too far, the reasons why it backfires, and an intriguing question for the owner of the business. Lots of folks do this without realizing it.
Sandi Bowman
