I feel I was had by an online seller

I hesitated about posting this but I was left with no other choice.

What do you do when you've made a purchase online (thru PayPal to be exact) and after 3 days you still haven't received the download link, don't hear from the seller and your emails go unanswered?

Last Wednesday I bought a software program that would allow me to design 300dpi graphics of ebooks, CDs etc... from [removed]. It was supposed to be a big one-day sale event and I had been receiving several alert emails leading up to the big day.

I've sent him my $50 PayPal receipt as proof of purchase but there's been nothing but silence on his end. I checked my junkmail folder and there was no message in there from him.

Could this be what I'm thinking?

Are there any remedial steps I can take in case of foul play?

Michael

That's bad as far as response goes but there could be valid reasons for the no response. Computer or server crash. Illness or attending a seminar somewhere . Lots of possibilities.

I'd wait a bit longer but make sure you stay within the 10 days to notify, which some outfits require if you need to request a refund. Then, if there's no response, get your money back. Good luck!

Sandi Bowman

If it persists longer,

You can file a dispute with paypal. This should get the attention of the seller.
But wait a couple of days at least as per Sandi's post.

Goodluck

Duane

Originally Posted by Unregistered

I hesitated about posting this but I was left with no other choice.

What do you do when you've made a purchase online (thru PayPal to be exact) and after 3 days you still haven't received the download link, don't hear from the seller and your emails go unanswered?

Last Wednesday I bought a software program that would allow me to design 300dpi graphics of ebooks, CDs etc... from designbygrant.com. It was supposed to be a big one-day sale event and I had been receiving several alert emails leading up to the big day.

I've sent him my $50 PayPal receipt as proof of purchase but there's been nothing but silence on his end. I checked my junkmail folder and there was no message in there from him.

Could this be what I'm thinking?

Are there any remedial steps I can take in case of foul play?

Michael

Hi Michael,

Some Quick research shows that [removed] seems to be Ok, so the whole email thing etc. might just be an Honest explainable problem.

Might just be very busy so my suggestion would be, try posting a polite comment on his Blog and try using the good old Telephone.

The Whois Databases are great for that kind of info as long as they're not under private Domain registration.

Here's the whole story...

Let us know how things go...

And Let him know that he Got Lucky with a Free Self Promotion on a Great business forum.

Oh well a Link is a Link and Whois is public information Anyways!

Phil

Hi all,

Sandi, Duane and Phil.... thanks for your suggestions.

I did hear from [removed] and everything is all right. Says his email filter was preventing him from getting my emails and he did come through.

I chalk it up to an unfortunate situation that was not his fault.

Happy holidays,

Michael

Hi,

Here are some few steps you can follow...

1. Email them your receipt and wait for 2 days.
Sometimes there's a bit delay in response due to
some genuine problems of the seller like some of them
check their email once within 48 hours or so.

2. If this does not get you any reply, what you can
do is move to whois.sc/xxx.com and type their
domain name at xxx.com

This will give you their address, phone number, fax number
or any other personal information through which you can
get back to the owner. Call them up, email them if there's
some different email address out there, fax them or just
mail them a letter.

3. If still no response, seems the company you purchased
from is a scam probably.

Ask about the company on some other big forums
whether someone has any experience with them.

Or you can just try out by typing the company name
in Google or company name + reviews. This should
give you some good or bad reviews about the company
from review sites or some other sites who has some
experience with them.

4. Still no response, move on to the paypal ticket
system and send them the order number and receipt
and inform paypal that you still haven't received the
product you purchased. Tell them to inform the owner
to send product instantly or either meet the refund request.

I am sure paypal will do something to get you justice.

Hope this helps.

Your Friend,
Murtuza Abbas.