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Re: Hello Mark
> Any advice on writing effective phone
> scripts that will at least close maybe 4 > appointments out of ten calls. As a business person, I hate getting "scripted" sales calls; I hate listening to someone practicing their reading skills on my time. (I do enough reading practice with my kids!) Make a list of your important salespoints for reference only, and actually *talk* to the person you call in your own words. If you believe you're selling a good, worthwhile product or service that will be beneficial to the person you're calling, let them know that. Let them know what benefits they'll get. I know I don't ask to be removed from solicitor's calling lists nearly as quickly for a salesperson who sounds like they're having a conversation WITH me as I do for the ones that read their scripts AT me. (I don't respond to ANY sales calls; if I'm interested, I ask them to mail me info and then I'll decide.) > techniques to avoid being screened from the > secretary or receptionists. I also am a receptionist part time outside my business. A good secretary/receptionist ALWAYS screens, and it can't be avoided! What you can do is ask for the office manager or someone in the purchasing department (rather than asking to talk to Mr. Boss-of-the-biz who probably delegates purchasing decisions to one of his managers.) Receptionists take a lot of calls and can usually tell if you're a salesperson. Don't try to sneak around the receptionist or secretary; that can get them in trouble, and it will insure that they will not EVER cooperate with you again. They should not to be seen as the 'enemy' to avoid, but rather as the 'bridge' to getting your sales info to the right person or department. > any methods to get information from a tight > lipped secretary or receptionist. Be respectful and courteous. Ask the secretary or receptionist who you need to talk to about their company's 'whatever-you-sell' needs. Again, don't look at the receptionist as a barrier to be gotten around, but as the inside person who can connect you to the person you want to talk with. > I know there is no magic,any advice is > appreciated. I think my main emphasis is for you to change how you look at the person who answers the phone. Don't try scooting past them slyly. Try talking with them and using their position to help you get your message to the right person. -Laura Lee Wolter CyberNiche Software http://www.cniche.com/ [email protected] CyberNiche Software |
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