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I used to run an autoresponder service and...
I had a simple spam policy. It was as follows.
3 spam complaints and your account was shut off. No exceptions. No refund of fees. Was it always fair to the account holders? No it wasn't. I've been around the block many times and know that there are all sorts of people out there. People who simply forget the signed up for something and whine about spam. People who are malicious and will sign up other people without their knowlege causing you to innocently spam people, etc. But this was my business. And if I had too many complaints, my ISP could have shut me down. So it is really hard to be angry at the folks running the service when all they are trying to do is be sure someone out there doesn't get them shut down. The best system to avoid is is a double opt in system where for every subscriber who fills out a form, an email is sent out telling to take a specific action to subscribe. This gives you proof that the person was really subscribing and destroys any spam complaints credibility with the hosting company. But double opt in dramatically reduces the speed at which you can grow your list. Alas, there is no one size fits all solution to spam. But there are services that are a bit more lenient than the way this service is acting. Just my 2 cents. Steven Startup Business Roadmaps and articles. Trial membership is just a buck! |
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