SOWPub Small Business Forums  
 

Click Here to see the latest posts!

Ask any questions related to business / entrepreneurship / money-making / life
or share your success stories (and educational "failures")...

Sign up for the Hidden Business Ideas Letter Free edition, and receive a free report straight to your inbox: "Ordinary housewife makes $500,000+ a year in her spare time, using a simple idea, and her driveway!"

NO BLATANT ADS PLEASE
Also, please no insults or personal attacks.
Feel free to link to your web site though at the end of your posts.

Stay up to date! Get email notifications or
get "new thread" feeds here

 

Go Back   SOWPub Small Business Forums > Main Category > SOWPub Business Forum
Register FAQ Members List Calendar Search Today's Posts Mark Forums Read

SOWPub Business Forum Seeds of Wisdom Forum

 
 
Thread Tools Display Modes
Prev Previous Post   Next Post Next
  #14  
Old October 10, 2008, 05:04 PM
Dien Rice Dien Rice is online now
Onwards and upwards!
 
Join Date: Aug 2006
Posts: 2,519
Default Re: I go through this horse manure 3x per year -- any suggestions?...

Quote:
Originally Posted by -TW View Post
Every word of every movie you see is scripted... and yet...
Hi TW,

I think what Sandi is getting at is that people can "sense" when someone is speaking strictly from a script.

As you know, I'm sure, sales is in part about creating rapport with the customer. In order to do that, you have to have freedom to change what you say - to empathize with them when you need to, and to make light-hearted jokes when you need to. (Each person would do it differently, depending on their personality.)

So good salespeople make it "natural" - they "customize" what they say to fit the person on the other end of the phone line.

You can use a script as a guideline, of course. But I'd use it as a starting point. The goal is not to follow a script, the goal is to make the sale - and sometimes to make the sale, you have to deviate from the script.

I'm pretty sure that's probably what Sandi is getting at. (I have some selling experience too, though not as much as many of the sales experts here!)

By the way, the script you wrote initially sounds to me to be a bit too confrontational. In my opinion, being too confrontational doesn't usually work on the phone, since it makes people uncomfortable and they will just hang up.

In contrast, Glenn's script questions are non-threatening and non-confrontational, and in my opinion that type of approach would probably get a better response.

The only way to know for sure if it will work is to test it!

Best wishes,

Dien

Last edited by Dien Rice : October 10, 2008 at 05:18 PM. Reason: Additional info
Reply With Quote
 


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Other recent posts on the forum...


Seeds of Wisdom Publishing (front page) | Seeds of Wisdom Business forum | Seeds of Wisdom Original Business Forum (Archive) | Hidden Unusual Business Ideas Newsletter | The Great Ideas Letter on CD | Hotsheet Profits | The Art of Leverage | The Success Report | Persuade via Remote Influence | Writer's Friend (software) | Affia Band | The Entrepreneur's Hotsheet | The SeedZine (Entrepreneurial Ezine) | The Fly Low Collect Dough Update Hotline

Get the report on Harvey Brody's Answers to a Question-Oriented-Person


All times are GMT -4. The time now is 09:00 PM.


Powered by vBulletin Version 3.6.0
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.