The brain bone not connected to the phone bone...

TW,

Imagine this...

The phone rings and you pick it up...

Hello, is your wife there?

[you think: voice doesn't sound familiar, wonder who it is and what they want]

I'm sorry, I didn't catch your name nor what you're calling about.

I'd like to run something by her.

[he didn't answer any of my questions. The mysterious voice has not told me Who he is or why he is calling. I don't TRUST him. Probably some sales call, again.]

She's not available. Why don't you tell me and I'll pass it on when he's ready.

... save money... no cost to you... blah blah blah

[yep, sounds like a sales call to me. Says it won't Cost us anything but we've heard that one plenty of times before]

Yeah, sounds good I'll let her know and if she's interested I'll get her to call you back, ok?

[fobbed off that one, now where was I doing that crossword]

TW, your problem... and it is YOUR problem... is that you want something from them. You can say you're being altruistic or whatever, you still want something from them, don't you? THAT is what comes through.

There are guys the world over who talk and interact daily with women at work - whom they have no Interest in. BUT, the moment there is a flicker of attraction and therefore the guy Wants something from the woman - whatever that something is - he turns to blubber.

Now, say you DO have a way for them to get that money back. Telling them over the phone you can do it and asking for a go ahead is akin to the blubbering guy. YOU want something. It doesn't matter what you say. They ain't buying it because...

1: They don't know you
2: They don't trust you
3: They don't believe you
4: They didn't contact you first
5: You were not recommended by a friend

Someone who did NOT want something would tell them how they can do it themselves, wouldn't they? Even in writing because they were so helpful. Without any expectation of reward or even a Thanks. Sure, a small PS of offer of help is a courtesy if they don't want to do it themselves. But otherwise...

See the difference?

Michael Ross