I need some surefire ways of....

Hi Boyd,

Your question reminded me of something I read in Ted Nicholas's book, "Magic Words that Bring You Riches"....

These are a list of "magic words" you can use in all sorts of situations....

One of them (if I remember right) was "How to get the best table in any restaurant"....

The magic words were, We're Celebrating.... (Which you were doing!)

He said it didn't matter what you were celebrating, just be sure you're celebrating something.... And make sure to let them know when you get there (for example, mention it to the waitress).... Maybe, when they say "Table for two?" you say, "Yes please, tonight we're celebrating!"

Anyhow, beyond that I'm not sure what you can do (besides the excellent advice already from Duane and Becky)!

- Dien

Hi Boyd!

Here is something I do, as well, following a less than stellar experience.

With a warm smile and the same friendly attitude I enter the restaurant with, I voice my concern to the manager. Normally, the outcome of our conversation is favorable if I carefully preface my comments with a positive, understanding stance. Something like, "My (significant other) and I decided to celebrate here because of the exemplary service we have received in the past. Unfortunately, tonight's service was below standard due to (X, Y, Z). I thought perhaps you would like to know so you can address this in your next training session, since I know your goal is to retain customers and MY goal is to continue experiencing delicious meals here."

I can not tell you how many times my bill has been taken from me and "zeroed" out. Depending whether the service challenges were based on the server or not, the server MAY still get a full tip.

Hope this helps for your future dining engagements, Boyd! And great to "See" you again!

With Purpose and Passion,

JULIE


Dare to Discover Your Passion, Decide to Live Your Destiny!

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> Hi Boyd!

> Here is something I do, as well, following a
> less than stellar experience.

> With a warm smile and the same friendly
> attitude I enter the restaurant with, I
> voice my concern to the manager. Normally,
> the outcome of our conversation is favorable
> if I carefully preface my comments with a
> positive, understanding stance. Something
> like, "My (significant other) and I
> decided to celebrate here because of the
> exemplary service we have received in the
> past. Unfortunately, tonight's service was
> below standard due to (X, Y, Z). I thought
> perhaps you would like to know so you can
> address this in your next training session,
> since I know your goal is to retain
> customers and MY goal is to continue
> experiencing delicious meals here."

> I can not tell you how many times my bill
> has been taken from me and
> "zeroed" out. Depending whether
> the service challenges were based on the
> server or not, the server MAY still get a
> full tip.

> Hope this helps for your future dining
> engagements, Boyd! And great to
> "See" you again!

> With Purpose and Passion,

> JULIE