Still The Greatest Fear Our Online Customers Have

Hi!

Earlier today I bought a Pentium III 1000MHz computer and a printer from the Dell factory outlet store, and completed the whole transaction online.

I just picked out the one I wanted, filled out the form, entered my credit card info and clicked on 'Submit,' just like I was buying a book from Amazon. I admit that it felt a little strange to buy a computer without talking to anyone, but I did it (Dell offers a $100 bribe to people who are willing to use the online self-serve method).

If anyone's interested, I got to the point of being willing to do that by having a card whose transactions I can check online (and I do so every day). Additionally, I know that if I catch fraudulent transactions and report them within 30 days I only have to pay a small fee and not the entire amount charged. Obviously the key is to educate people on how to monitor their account activities and how to reverse fraudulent charges. Having a feeling of control bolstered my courage considerably.

Hope this was useful in some way...

Best,

- Boyd


http://dell.com/outlet