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Well, yea, that's it in a nutshell. But the idea is to have this process; attract customers SELL them goods and services Keep them coming back for more as maximized and streamlined (or automated in some cases) as is possible. Now Glenn shows us how to use some ADVANCED methods which incorporate NLP and state of the art influence technique through his human laboratory called the real world (or his fav restaurant). So, not sure what your point is Lenora, we agree those three things are important to business success. GordonJ |
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