The smartest AI can't overcome a dumb company policy, why HP sux.

[johnja]

Well... that touched a nerve. (No...I haven't had a problem with HP.) In the past, bad experiences like yours where things are REALLY messed up where you are going around in circles maybe happened once a year or so. Today, it seems very commonplace. Does it seem to anyone else that this type of behavior has skyrocketed since Covid? You call get the usual phone tree. Oh...your issue doesn't fit into one of their neat little buckets? I guess your AI isn't smart enough to understand English. If the rep doesn't understand, they try to fit in to whatever "script response" sounds best. Ugh! Or they think up something to get you off the phone....no matter how wrong it is. In days gone by in my time in customer support and sales any good company I worked for had people say something crazy like "I DON"T KNOW let me get back to you". Training with companies seems to be minimal and very poor. And it is always pass the call on to someone else, no one OWNS the call anymore! And thus the never ending run around, extreme frustration and hours on the phone. And there is that "quiet quitting" going on that is a big problem. I could go on but....I feel your pain Gordon. Hope it gets resolved!