What's In A Customer Name? The Results Are In.

Hi Michael!

What an interesting observation. As a rule, I introduce myself whenever I call a place of business WHERE I INTEND TO DO BUSINESS.

I say, "Hello, my name is Julie Jordan Scott and I am calling because......" whatever I am calling about.....

From my background in publishing this is what we did....so when I moved into a different workplace culture, it surprised me to have people refer to themselves as simply first name....

And then another workplace culture where it was always Mr. or Mrs. or whatever. Personally, if a form does not offer an alternative to Miss or Mrs. I choose Dr.....it helps me to know who is selling my address.

ANYWAY! I am going to pay attention to this even more now....

Thanks for the interesting observation!

With Purpose and Passion,

Julie Jordan Scott




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