A word about 1stbooks dot com...and is this how they conduct business...my question to you all...

THE Gordon,

Here's what I understood...

HE made the appointment for Thursday. On Monday he knew he wouldn't be able to fullfill his promise - calling you at the time HE specified on the day HE specified. And he only lets you know this AFTER you contact him about it. Then he tried to tell you it wasn't his fault.

Do you have a right to be mad? Damn straight you do.

To have three days prior knowledge of a change of circumstances and not let the people know who will be effected, is just not on.

Sure there are times when circumstances prevent us from keeping appointments... unforseen circumstances.

But this isn't one of those case.

Get mad and tell him, as you've done.

Turn the other cheek and walk away? No way hose'. If you do that the person who did the thing that upset you will never learn.

When my dog does something wrong I grunt at it, like its mother did when it was a pup. When my cat does something wrong I growl, grunt, hiss or blow in its face. I use animal speak to speak to animals. It's what they know. But more importantly, it lets them know that I, the boss, am not pleased with their action.

If I didn't "correct" the behaviour of my animals they'd never know it was wrong.

Bite and bite hard. It's the only way people will realise they shouldn't do certain things.

Is that what happens? No, in most case. People, on the most part, let themselves get walked all over.

I'm not saying be a pig about everything. You can still treat people how you want to be treated... I'm adding a bit onto it though... treat people how you want to be treated, then, treat them how they treat you.

If you annoy a dog to the point it turns on you, the chances are you won't annoy that dog ever again.

Same thing with people... if someone annoys you for no reason... goes out of their way after you treated them fine first... then turn on them. They'll immediately learn not to do that to you.

They still do it to other people, but at least not you. And who knows... if enough people did this you'd see this type of person stop the way they act.

Sure there may be times where it's better to walk away from that type of person. But there ae times when it's best not to.

I believe this is one of those times to bite back.

Michael Ross.

Has anyone here had any dealings with the New York Publishers? They never call you when they say they will. In reading Gordons first post, and the copies of the E-mails that went back and forth, it seems that MR Rennie had sent you his E-mail letting you know of his hour change shortly after he got to work at noon. If he works with a database like mine then he would only see that days appointments and not appointments for tomorrow. If that is true then did he not make every attempt to get back to you. He didn't apologize for not calling you at the set time and this was his big mistake.

He can't be that busy, look at all the E-mails he sent you.

> THE Gordon,

> Here's what I understood...

> HE made the appointment for Thursday. On
> Monday he knew he wouldn't be able to
> fulfill his promise - calling you at the
> time HE specified on the day HE specified.
> And he only lets you know this AFTER you
> contact him about it. Then he tried to tell
> you it wasn't his fault.

> Do you have a right to be mad? Damn straight
> you do.

> To have three days prior knowledge of a
> change of circumstances and not let the
> people know who will be effected, is just
> not on.

> Sure there are times when circumstances
> prevent us from keeping appointments...
> unforseen circumstances.

> But this isn't one of those case.

> Get mad and tell him, as you've done.

> Turn the other cheek and walk away? No way
> hose'. If you do that the person who did the
> thing that upset you will never learn.

> When my dog does something wrong I grunt at
> it, like its mother did when it was a pup.
> When my cat does something wrong I growl,
> grunt, hiss or blow in its face. I use
> animal speak to speak to animals. It's what
> they know. But more importantly, it lets
> them know that I, the boss, am not pleased
> with their action.

> If I didn't "correct" the
> behaviour of my animals they'd never know it
> was wrong.

> Bite and bite hard. It's the only way people
> will realise they shouldn't do certain
> things.

> Is that what happens? No, in most case.
> People, on the most part, let themselves get
> walked all over.

> I'm not saying be a pig about everything.
> You can still treat people how you want to
> be treated... I'm adding a bit onto it
> though... treat people how you want to be
> treated, then, treat them how they treat
> you.

> If you annoy a dog to the point it turns on
> you, the chances are you won't annoy that
> dog ever again.

> Same thing with people... if someone annoys
> you for no reason... goes out of their way
> after you treated them fine first... then
> turn on them. They'll immediately learn not
> to do that to you.

> They still do it to other people, but at
> least not you. And who knows... if enough
> people did this you'd see this type of
> person stop the way they act.

> Sure there may be times where it's better to
> walk away from that type of person. But
> there ae times when it's best not to.

> I believe this is one of those times to bite
> back.

> Michael Ross.