Sandi Bowman
January 15, 2009, 03:43 PM
The REAL difference between a cashier and a salesperson is ATTITUDE. The cashier just handles the end result of a sale...ie: the money part. Ideally they should have a customer service attitude but not all do, obviously.
A salesperson, on the other hand, is first of all customer oriented. This means that, whatever the customer needs (or might need on an upsell) comes first.
No effort is spared to make sure the customer is happy.
To this end, the salesperson is INTERESTED in doing the job right. As such, they will make time and invest the effort to learn the products and the best ways to present them. They will be familiar with the store layout and help to keep it neat and presentable for the customer. If they don't know the answer to a question they will know where to get the answer...and do it for the customer ASAP, if at all practical or possible.
There is a world of difference between a cashier and a salesperson. If a person is bored doing either job, perhaps they're not really DOING the job. Doing either job well is plenty to keep a person busy and thusly not bored if they are in the right position for them. If not, they'd best get out of that line of work.
Sandi Bowman
A salesperson, on the other hand, is first of all customer oriented. This means that, whatever the customer needs (or might need on an upsell) comes first.
No effort is spared to make sure the customer is happy.
To this end, the salesperson is INTERESTED in doing the job right. As such, they will make time and invest the effort to learn the products and the best ways to present them. They will be familiar with the store layout and help to keep it neat and presentable for the customer. If they don't know the answer to a question they will know where to get the answer...and do it for the customer ASAP, if at all practical or possible.
There is a world of difference between a cashier and a salesperson. If a person is bored doing either job, perhaps they're not really DOING the job. Doing either job well is plenty to keep a person busy and thusly not bored if they are in the right position for them. If not, they'd best get out of that line of work.
Sandi Bowman
